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Product availability and pricing are subject to change without notice, though we generally communicate updates via “What’s New” on Income-Agent.com. If any information appears incorrect, you have questions, or you need assistance placing an order, contact Customer Service. They’ll be happy to help.
Income-Agent™ brands are something special. Our exclusive products are manufactured under rigid quality control programs and are exhaustively tested for quality and performance. You can confidently stand behind our products because we stand behind them with the following Satisfaction Guarantee:
If for any reason you are not completely satisfied with our products, you may return them within 30 days of purchase for an exchange or refund of the product price and applicable tax.†
†Specific limited guarantees apply to designated products. Partner Store items must be returned to the Partner Store from which they were purchased. This satisfaction guarantee does not apply to areas that prohibit guarantees.
Some items such as consumable food and beverage items are non-returnable unless defective upon receipt.
Sales aids are returnable only by Affiliates in the first 30 days after registration.
If your customer is dissatisfied for any reason with a covered coreline product, you should offer to:
- Replace the product without charge;
- Exchange the product for credit toward the purchase of another product; or
- Refund the purchase price and applicable tax.
For more information on returns, policies, and procedures, see the Returns section below, or go to Income-Agent.com and search: Satisfaction Guarantee, No Hassle 30 Day Guarantee. For an Affiliate’s obligations regarding customer returns under the Satisfaction Guarantee, see Rule 4.9 of the Rules of Conduct.
Certain products have their own warranties, as noted on the product pages. In addition, if any mechanical device should become defective within 30 days of purchase, Income-Agent will, at our option, repair, replace, or issue a refund for such device. This warranty, which does not
cover damage to a product resulting from accident or misuse, provides specific legal rights. Other rights that vary from state to state may be available. Because our inventory is constantly being replenished with new stock, it is possible that a similar product of equal or higher value may be substituted at no additional cost.
You may request a copy of the warranty prior to ordering. Warranty claims for Partner Store purchases should be directed to the Partner Store.
Returns are easy! Affiliates and registered customers who place orders with – and receive product delivery directly from – Income-Agent may return items using the information included with each order. You can find additional information at Income-Agent.com by searching “return.” For any questions, call Customer Service at 800-674-6392.
Please note, only Affiliate purchases for personal, family, or household use may be returned under the Satisfaction Guarantee. Anything purchased for Affiliate inventory is returnable only under the Buy-Back Rule. The Buy-Back Rule applies if the Affiliate decides to leave the business, or an exception is made because the Affiliate may be changing fulfillment methods or experiencing significant financial hardship. Exception returns are reviewed on a case-by-case basis pursuant to Income-Agent’s exception returns policy. Returns staff members reserve the right, in their sole discretion, to make the final determination on all exception return requests. Income-Agent does not sell inventory on consignment, so you should only order what you reasonably intend to sell during the month. For more information on customer returns and an Affiliate’s obligations regarding Satisfaction Guarantee service, see the Satisfaction Guarantee section above and Rule 4.9 of the Rules of Conduct. For more information on Affiliate returns, see Rules 4.10 and 4.11 of the Rules of Conduct.
Product Liability Protection
Income-Agent carries product liability insurance that protects both Income-Agent and Affiliates from damages that are caused by defective products. A product can be defective either in the way it is manufactured or in the way it is designed. However, Income-Agent’s insurance does not cover careless or negligent application, improper use of a product, or recommending that a product be used other than for its intended purpose. It is important to note, however, that the Affiliate BA plan (discussed further below) does not provide product liability coverage and should not be confused with Income-Agent’s product liability coverage.
Procedures for Handling Complaints
- Ask the customer to explain how the damage occurred. Be sure to obtain the name of the product and when the damage occurred, then write down the name, address, and phone number of the customer.
- Do not say that Income-Agent will pay for the damage. Simply state that Income-Agent will contact them regarding the damage.
- Ask the customer to keep the product and the damaged article.
- Call or write us with the information, and we will deal directly with the customer. Call or write:
Product Liability Claims
8545 W. Warm Springs Rd Ste A-4-179
Las Vegas, NV 89113
Selling products and services to your customers requires the collection and remittance of various state and local sales taxes. Income-Agent has made every effort to make that as easy as possible, which is why we entered into collection agreements with all applicable state and
local taxing authorities. Those agreements allow Income-Agent to collect the required sales taxes at the point of sale and remit them to the proper taxing authorities on your behalf. As a result, you won’t need to obtain a sales tax license for your business. Instead, you’ll operate under the sales tax license assigned to Income-Agent in each state, county, and municipality.
For sales tax-related questions, please call Customer Service at 800-674-6392, or visit Income-Agent.com.
Some state and local governments have laws and ordinances that require business operators to register their business and sometimes pay an annual fee for the privilege of doing business in that state or municipality. A couple of examples: the state of Nevada requires most businesses to obtain an annual State Business License, and in California, the cities of San Jose and Los Angeles require a business license. You should confirm any state or local obligations you have and request a copy of any such law or ordinance. Many ordinances do not apply to the Income-Agent Affiliate Compensation Plan, but in such instances where they do, you must comply with the law.
Some local governments have zoning ordinances that limit or prohibit the operation of a commercial business from the home. While most such zoning ordinances do not apply to the Income-Agent Affiliate Compensation Plan, you should confirm this with your local government office. It is your responsibility to comply with all zoning and other municipal requirements for operating your business.
As a business owner, it is important to conduct your affairs in a professional and businesslike manner, which includes keeping accurate books and records to track your productivity. Accurately recording business income and expenses, and keeping original source documents
that substantiate both, will not only come in handy during tax season, but will also help you meet your business objectives.
For help managing your books, you can:
- Purchase one of several affordable bookkeeping programs for your computer.
- Talk to your sponsor – or with your upline Platinum – about their methods.
- Consult with a qualified tax advisor, preferably a CPA who has the training and experience to recommend an effective bookkeeping strategy for you.
Implementing effective bookkeeping methods will allow you to devote more attention and energy toward building your business.
Like any for-profit business owner, your income is subject to tax and must be reported on your personal income tax returns. Business income and expenses must be summarized separately on IRS Form 1040, for which you will most likely use Schedule C. Additionally, you may be required to issue Form 1099-MISC to Affiliates downline from you. If the aggregate amount of your purchases from Income-Agent is $5,000 or more in a calendar year, and/ or if your Income-Agent income is $600 or more, Income-Agent will be required by law to issue a Form 1099-MISC to you. Your Income-Agent income might also include reportable items like amenities, activities, gift cards, etc.
Please note, Income-Agent must have a valid taxpayer identification number on file for your business in order to properly report bonus payments. Because you have the opportunity to very quickly earn income through Performance Bonuses, you should confirm that Income-Agent has your proper Social Security Number, or other taxpayer identification number, especially if you did not provide it at registration. Failure to provide Income-Agent with this information may result in your bonus payments being subject to backup withholding as required by the Internal Revenue Code.
For a comprehensive discussion of your filing requirements and other income tax tips, the Tax
Department publishes an informational bulletin titled Your Income-Agent Earnings & The U.S. Income Tax, which is available free of charge at Income-Agent.com. Also at Income-Agent.com, you’ll find a link to the official IRS home page, irs.gov, where you may go to find forms and instructions as well as general information. Note that these items are for your information and do not constitute professional counsel or advice. We recommend you seek personalized counsel from a qualified tax advisor, preferably a CPA, who should be your final authority on all tax matters.
An unfortunate myth sometimes associated with business ownership is that you can improve your income tax situation by claiming personal expenses as business expenses. You should never do this. The Income-Agent Affiliate Compensation Plan is not designed to provide tax relief, and promoting it as such is strictly prohibited.
But there is some relief available to you. The Internal Revenue Code contains provisions that assist for-profit small-business owners. With proper record keeping, Affiliates may deduct most ordinary and necessary expenses incurred in the operation of their business. Certain restrictions apply; contact a qualified tax advisor, preferably a CPA, for guidance.
Affiliates have the option in a support package, for commercial general liability and property insurance needs. General liability insurance protects Affiliates against occurrences of bodily injury, property damage, personal injury, and advertising injury during the conduct of their independent business. Business property insurance protects Affiliates against losses resulting from physical damage to business inventory, samples, sales literature, equipment, and other personal and real property used primarily in their business. Both liability protections are crucial for business owners. For more information about insurance coverage that has been purchased for your business, contact Customer Service at 800-674-6392.
Various insurance plans designed to serve each Affiliate’s personal and family insurance needs. These include health, dental, vision, life, disability, accidental, auto, homeowners, and even pet insurance. For more information about personal and family insurance options, you may go to Income-Agent.com > More Products > Insurance, or call 800-674-6392.
Training and Business Support Materials
Education, training, and motivation are critically important to building a successful independent
business. To educate you in the business and assist with your own training and motivation, as well as teaching how to train and motivate others, Income-Agent prepares various merchandising aids and support services. All materials produced and distributed by Income-Agent are subject to its Satisfaction Guarantee Rule 4.9, Buy-Back Rule 4.10; and Other Returns Rule 4.11.
Some Affiliates independently produce or procure and distribute their own Business Support Materials (BSM), as defined in Rule 7 of the Rules of Conduct. These may include business aids, books, magazines, flip charts and other printed material, online literature, internet websites, advertising, audio, video, digital media, meetings, and educational seminars. Some Affiliates earn additional income from the sale of BSM apart from their earnings as Affiliates.
You may decide that these materials can help you build your business. Or not. It’s your decision. No one may pressure you to buy these materials. Your own good judgment should guide you in deciding what is best for your independent business, considering among other things the cost, benefit, and time commitment associated with the purchase and use of these materials. Income-Agent does not earn any revenue from the purchase of BSM from Affiliates or third parties.
Rule 7 of the Rules of Conduct requires that Affiliates who sell BSM have certain minimum return and refund policies. See Rule 7 for further details. All Affiliates are free to purchase or cease purchasing BSM at any time.
When selling food supplement and health and fitness products, there are many state and federal laws that must be followed.
It’s very important to only use product claims found in authorized literature. Improper claim usage from unauthorized literature could misrepresent food supplements as drugs or medications, leading to violations of food supplement regulations.
As an Affiliate builds his or her business, consideration should be given to succession planning, including how an Affiliate may want to transfer his or her business pursuant to the Affiliate Contract. But succession planning is not limited to how a business may be transferred through contracts or estate planning devices. Additional considerations include how you may want to add your children or others to your business during your lifetime to maintain the continuity of your business. These are topics you may want to discuss with your tax consultant and attorney.
Income-Agent is here to guide you through this process. For more information on succession planning, contact Business Conduct & Rules.
Partner Stores bring the convenience of shopping national retailers all in one secure place, through the Income-Agent™ website. Each participating individual Partner Store site provides its own shopping cart, processes your order, ships it, and handles any customer service inquiries.
Income-Agent.com > More Products > Partner Stores.